Refund Policy

At Evolution, we are committed to providing exceptional telecalling services to help small businesses thrive. However, we understand that there may be situations where a refund is requested. Please review our refund policy carefully:

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1. Eligibility for Refunds:

Refunds are considered on a case-by-case basis. Refund requests may be made under the following conditions:

• If the services provided are significantly different from what was agreed upon in the contract.

• If there is a proven failure to deliver the agreed-upon services within the specified time frame.

• If technical issues on our end prevent the completion of the service

 

2. Non-Refundable Situations:

The following scenarios are not eligible for a refund:

• Change of mind after the commencement of services.

• Dissatisfaction with the results or outcomes of the services, provided they align with the agreed-upon terms.

• Delays caused by the client’s failure to provide necessary information or cooperation.

 

3. Refund Process:
To request a refund, please contact our customer support team at [Your Contact Email] within 14 days of the issue arising. Provide details of your concern, including the specific service involved and the reason for your refund request. We may ask for additional information to assess the situation.

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4. Resolution Timeframe:
We aim to resolve all refund requests within 14 business days. If a refund is approved, the payment will be processed to the original payment method within this period.

 

5. Partial Refunds:
In some cases, we may offer a partial refund based on the proportion of services rendered before the issue was reported.

 

6. Cancellation of Services:
If you choose to cancel services before they commence, you may be eligible for a full refund, minus any administrative fees. Cancellations made after the start of services will be subject to the terms outlined in your contract.

 

7. Disputes:
In the event of a dispute regarding a refund, we encourage open communication to reach a fair resolution. If a mutual agreement cannot be reached, the matter may be escalated to a third-party arbitrator.

 

8. Amendments to This Policy:
We reserve the right to amend this refund policy at any time. Any changes will be updated on our website and will apply to all future transactions.